On January 30, the reporter learned from the Quanzhou Industrial and Commercial Bureau of Fujian Province that in 2017, the 12315 institutions at all levels in Quanzhou accepted a total of 99,838 cases of consumer consultation, complaints and reports. Among them, 13,446 complaints. As of January 5, 2018, 13155 cases have been settled, the settlement rate is 97.84%, and the economic loss for consumers is about 30.271 million yuan; the number of reports is 1921, and 1854 has been completed. 96.51%.
Clothing, shoes and hats ranked first in complaints. According to statistics, in 2017, a total of 2,451 complaints about clothing, footwear and hats were accepted, accounting for 18.23%, an increase of 21.76%. Among them, there were 1,828 complaints about purchasing clothing and shoes through the Internet, an increase of 34.91% over the same period of last year, accounting for 75% of such complaints. Complaints reflect aspects of advertising have 637, the quality of the 636, the 428 has service issues. Mainly including clothing, footwear merchandise advertising is wrong; the quality of the goods is not enough, the clothing appears in a short period of time, fabric pilling, deformation, opening; leather shoes degumming, broken bottom, section; business does not fulfill the "three guarantees" responsibility, the quality of appearance The problematic goods are refused to return or exchange on the grounds that the consumers use abnormally; the false indications or labels of the clothing origin, materials, grades, etc. are not clear; counterfeit and counterfeit famous brands.
Ranked second is the vehicle-related complaint, which is based on household car consumption. According to statistics, in 2017, a total of 1,571 automobile consumer complaints were accepted, accounting for 11.68%, an increase of 4.45% year-on-year, and the growth rate was much slower than last year. The problems reflected by consumers are mainly concentrated on: automobile failure; contract is not standardized, the terms of after-sales service such as vehicle delivery time are expressed in vague or ambiguous words; compulsory tying of auto insurance or related ancillary products; delay in delivery; refusal or intentional Delaying the consumer's return and exchange requirements; asking consumers to increase the price of the new car because of the tight supply of goods; gifts are not honored or materials, brands and written commitments do not match.
Ranked third is the telecommunications service consumer complaints, with mobile telecommunications services as a hot spot for complaints, and consumer disputes for broadband services are gradually increasing. According to statistics, in 2017, a total of 1,444 complaints about mobile telecommunications services were accepted, accounting for 10.74%, a slight decrease from the same period last year. The complaints mainly include: the fee is still charged after the machine is shut down or canceled; the smartphone is “on the Internetâ€, but the traffic is deducted without using the traffic; the network signal is unstable; the fee is not refunded according to the contract; the recharge amount has not been received.
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